Help & Training

UW-Madison Canvas Knowledgebase and DoIT Help Desk

View UW-Madison’s ongoing list of Canvas help documentation, which highlights information about getting started, as well as the most commonly viewed and recently updated documents. Getting started information includes:

The DoIT Help Desk can also assist with questions about accessing Canvas (account information, login, etc.).

In-person and Online Training Opportunities

In-person Canvas demonstrations and training sessions will be offered throughout the fall semester, with more sessions added each month. Check the “Events” section in the sidebar for more specific information about the offerings.

A fully online, self-paced Canvas training course for instructors is also available. To access the course, log into Canvas through the Learn@UW Course Dashboard and click on “Canvas Training Course for Instructors.”

Canvas Support

In addition to on-campus support, users can also receive support directly from Canvas. Canvas offers 24-hour support, 7 days a week, and can help:

  • Answer questions about specific Canvas features and functionality
  • Troubleshoot or report technical issues
  • Provide assistance with teaching and learning questions associated with the delivery of a course in Canvas

To contact Canvas, log into canvas.wisc.edu with your campus username and password, and click on the “Help” icon at the bottom of the left-hand navigation bar. There are several contact options available, including live chat and phone.

Canvas also has an extensive knowledgebase of documentation for faculty, instructional staff, students, administrators and observers.

On-campus Consultation Services

Learning technology consultants from DoIT Academic Technology are available by appointment for one-on-one Canvas consultations. Consultants can advise faculty and instructional staff on topics such as when to switch to Canvas, how to get started and how to effectively use the LMS to support student learning. Consultants can also provide information about other useful resources.

To request an appointment, please email learnuwsupport@doit.wisc.edu and include questions, course information and contact details. Due to resource constraints, priority will be given to credit-based courses offered in the fall. Consultations are expected to last approximately one hour or less.

General Inquiries

For general inquiries about Canvas adoption at UW-Madison, please contact the Learn@UW Madison team at learnuwsupport@doit.wisc.edu.

Faculty and instructional staff are also also encouraged to contact their departmental, school or college instructional technology staff regarding their use of Canvas. For reference, here is a list of instructional technology contacts organized by school and college.